× Notice: The County Courthouse will be CLOSED on Wednesday, June 19, 2019 in observance of the Juneteenth holiday. Normal business hours will resume on Thursday, June 20, 2019.

County Administration Homepage


Betsy C. Keller
County Chief Administrator
Betsy C. Keller

Contact Information

County Administration Office
500 E. San Antonio, Room 302A
El Paso, Texas 79901
Phone (915) 546-2215
Fax (915) 546-2217
CountyChiefAdmin@epcounty.com

More Information

Organizational Chart
County Meetings
Staff Directory
Adopted Budget

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El Paso County consistently strives to provide the highest level of service to its citizens and employees. We believe that receiving constructive performance feedback is critical to consistently achieving this goal. As a result, Commissioners Court adopted a Compliments and Complaints Policy. The County is committed to providing an open forum for residents to submit compliments where deserving and to file complaints when necessary.

This procedure is now available to all people served by the County organization. This includes community members, vendors, partners, customers, employers, and County staff.

View Policy

Customer Satisfaction Printable Form

Customer Satisfaction Form

Compliments, Complaints, and other forms of feedback will provide valuable information that will be used to reinforce, improve, and shape the delivery of high quality service to our residents. You must provide your contact information for the report to be validated and processed.

Report Type: Compliment  Complaint  Suggestion Date:
Reporter's Contact Information:
*This information is required for your report to be processed.
*Name (Last, First): *Phone #: Email:
*Street Address:
*City:
*State:

*Zip Code:
Reporter Details:
Occurrence Date:
  Occurrence Time:
Location: (Include an identifying information about the location you are reporting)
Subject of Report: (Include an identifying information about the location you are reporting)
Description of Suggestion: (Include information that describes your report)
Witness Information:
Name: Phone #: E-Mail:
Requested Action: (Describe any specific action you are requesting)
By signing below you certify that the above information is true and correct to the best of your knowledge.
Signature: Date: